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Cashback FAQ and Glossary

No technical jargon. Here we explain everything from A for “affiliate” to Z for “payment method”.

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FAQ – Frequently asked questions

Do I have to pay tax on cashback?

That depends on your individual situation. Cashback is often seen as a discount, but we do not provide tax advice. If in doubt, ask tax specialists.

How long does a withdrawal take?

Depending on the shop and return policy, confirmations can take weeks. Check the app to see when the status changes to “confirmed”. We don't give any fixed numbers here.

What to do if a purchase is not tracked?

Collect receipts, timestamps and shop name, use the support form in the portal. Before that Tracking checklist check.

Can I use multiple cashback portals?

Yes. However, you can only use one per purchase, otherwise cookies will be overwritten. Choose depending on the deal, as in Comparison described.

Does cashback work with vouchers?

Only if the voucher is released. Read information in the shop profile. See Combinations.

What if I return goods?

Returns may remove cashback. Wait to pay out until you are sure you will keep the goods.

Is there a risk to my data?

Reputable portals use common tracking methods. Avoid unknown or questionable sites. Read the privacy statements.

Can I also get cashback in shop apps?

Often not reliable. Better to buy in the browser, unless the portal describes an app-specific flow.

Why do amounts differ when paid out?

Taxes, shipping or non-commissionable products may be excluded. Look at the shop details of the portal.

How often should I pay out my balance?

Regularly so that nothing is left behind. Please note possible minimum amounts per portal.

Are there minimum amounts or fees?

That varies. Check the payout conditions in the portal. We don't mention any fantasy numbers here.

Why is the status “open” for a long time?

Shops often wait for returns deadlines. Plan for patience, especially when purchasing travel or electronics.

Can I combine cashback and price guarantees?

Mostly yes, if the purchase is tracked normally. But check the conditions of the price guarantee.

How do I recognize trustworthy portals?

Well-known providers like Shoop, iGraal, TopCashback and ShopMate are established. Read reviews and privacy information.

Are there new customer bonuses?

Yes, according to the provider: Shoop €10, TopCashback €15, iGraal €5 – immediately after registration. Use the partner links to take the bonus with you.

Further questions from practice

Can I use multiple browsers?

Yes, but always stay in the same browser for each purchase. Otherwise the portal will lose the click path.

What if I complete the purchase via the Shop app?

Often the tracking is not transmitted. It's better to stay in the browser unless the portal explains an app flow.

Can I combine cashback with price guarantees?

Mostly yes, as long as the purchase is tracked normally. Read the terms of the Price Guarantee to avoid conflicts.

Why do action rates fluctuate?

Portals and shops change promos depending on time. Set reminders for yourself, but avoid impulse purchases just because of high payments.

How do I handle returns?

Wait until it is clear that you are keeping the goods before paying out. Returns may remove cashback.

What to do with ad blockers?

Whitelist for portal and shop or use your own browser profile without blockers.

glossary

Cashback

Refund of part of the purchase amount after purchase through a portal.

Tracking

Measurement of which partner made a purchase (cookies, parameters).

Small file that stores the partner click so that the shop can assign.

Partner program (affiliate)

Contract between shop and portal that regulates commissions and conditions.

Pending / open

Cashback has been recorded but the store has not yet confirmed.

Confirmed

Shop has released the commission, payment is possible.

Payout

Transfer of the cashback balance to you (e.g. bank, PayPal, voucher).

Browser extension

Reminder in the browser that makes it easier to activate cashback.

Whitelist

List of sites for which ad blockers or tracker protection will be disabled.

Click path

Order of links between portal click and checkout. Must stay clean.

Extension

Browser extension that reminds you of cashback and enables tracking.

Pending time

Period in which the shop can wait for cancellations before cashback is confirmed.

Special URL with parameters that assigns the click to the portal.

Further details on technology and tripping hazards can be found in How does cashback work? as well as in Tips & Strategies.

Short checklist for FAQ readers

These points combine FAQ, glossary and technical articles into a clear process.

Mini case study

First cashback purchase

Scenario: You want to buy a backpack and are testing cashback for the first time.

Result

Clean first purchase, booking appears as “open” – ideal for getting to know the support process.

Transferable to other portals such as TopCashback or ShopMate.

Sequence
  1. 1
    Select portal

    In the Comparison check who runs the shop; e.g. Shoop.

  2. 2
    Activate & fill shopping cart

    Click on “Go to shop” and then add the item to your shopping cart.

  3. 3
    Save receipt

    Save invoice after purchase, do not open price comparison sites after activation.

  4. 4
    Check status

    Entry should appear as “open”; otherwise Support Guide to use.

  5. 5
    Wait for confirmation

    After the return period is confirmed, then pay out.